Shipping policy

1. Shipping area

We currently deliver to Austria and selected EU countries. The available countries are shown at checkout.

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2. Shipping carrier

All shipments are sent exclusively via:

DPD Austria (DPD Direct Parcel Distribution Austria GmbH)

Delivery is made to the shipping address you enter at checkout.

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3. Shipping costs

Shipping costs are clearly shown in the shop or at checkout before you complete your order and are added to the total price.

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4. Delivery times

Delivery usually takes 2–7 working days.

If you pay by prepayment (bank transfer), the delivery period only begins once payment has been received in our account.

There are no deliveries on Sundays and public holidays.

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5. Shipment tracking

After dispatch, you will receive a shipping confirmation with a tracking link from us or from DPD, provided you entered an email address during the ordering process.

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6. Delivery & acceptance

Delivery is made to the specified shipping address.
If delivery is not possible due to incorrect address details, refusal of acceptance or failure to collect, we reserve the right to pass on the resulting additional costs (e.g. return shipping or re-delivery).

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7. Transfer of risk

For consumers, the risk of loss of or damage to the goods only passes upon handover to the customer or a person authorised to receive them.

For businesses, the risk passes upon handover to the shipping carrier (DPD).

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8. Transport damage

Please check the goods for visible transport damage immediately on receipt and report any damage directly to the carrier and to us if possible.
This is not a condition for your statutory warranty rights, but it helps us process things quickly.

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9. Collection

Self-collection is only possible by prior arrangement. In this case, no shipping costs apply.